FAQ

How do I know if my order has been shipped?

You will get a notification email when your order has left our store. A tracking number will be provided to you to keep track of the delivery process. 

Can I pass by and visit the store?

We do not have a physical location yet, our store is only online for now. Once an office is  available, we will gladly let you know.

How does Local Pickup work?

If you want to save on the shipping fees, we provide local pickup as well. Once your order has been processed, we will schedule with you a pickup through email communication. 

ABS or PLA?

An advantage of ABS over PLA is that it’s soluble in acetone so two separately printed pieces can be easily fused together or varnished with just a few drops. Also, ABS filament is more flexible than PLA, is easier to recycle, and is more resistant to high temperatures.

On the other hand, printing with PLA creates a much softer smell (if the ABS printing smell is an issue). It is naturally transparent and thus easier to color to various degrees of translucency and opacity. PLA-printed objects are more rigid and will have a glossier look. Corners of PLA objects tend to be sharper as well, and prints tend to warp less. Finally, ABS filament requires a heating bed whereas it is optional for PLA prints.

PLA is the recommended plastic for beginners because of its ease of use and lower warping properties.

 How do I store filaments?

For long term storage, our filament is best stored in a sealed bag or container. This is to prevent absorption of the air's moisture. Filament that has been exposed to moisture for too long might produce lower quality parts.